YouTube Music outage, affecting Android, iOS, and web apps. Confirmed by YouTube team. Cache clearing helps Home feed. No issues with YouTube or YouTube TV.
YouTube Music is a popular streaming service that allows users to listen to music and watch music videos. However, this afternoon (Pacific Time) the service is facing a partial but widespread outage across the Android, iOS, and web apps. The Explore and Library tabs are empty, with the Home feed initially fairing slightly better but now entirely blank on all platforms. Song and artist information is also missing, with a “There was a problem with the server ” error message appearing.
Search is somewhat working, but album and artist pages are not loading. YouTube has since confirmed the issue and their team is working on a fix. In the meantime, users can switch to the Downloads page to listen to offline content without any issues. Additionally, YouTube.com and YouTube TV are still working without any problems.
The YouTube team is actively working on a fix for the issue, and after an hour the Explore and Library tabs were coming back online. Starting a song from there will correctly show song/artist information in Now Playing. To get the Home feed back, users must open the App info for YouTube Music, clear the cache, close the app from Recents multitasking, and then reopen the app. After five hours, the Home feed should be back.
Overall, YouTube Music is facing a partial but widespread outage this afternoon, but YouTube is actively working to get the service back up and running. In the meantime, users can switch to the Downloads page to listen to offline content without any issues, and YouTube.com and YouTube TV are still working without any problems.