There are many examples of how digital technology is changing the way citizens access services. In the United Kingdom, this meant the disappearance of the need to present proof of payment of the car tax, which was displayed on the windshield of vehicles and which has now become a collection item as tax services have been moved online. In Spain, citizens can apply for social assistance through the website of the National Public Employment Service, they can look for jobs and calculate the amount of social contributions or they can cancel benefits in full.

In many cases, the innovation that digital services can bring is extremely necessary. The World Bank’s statistics on the quality of public administration remained largely flat in the 10 years to 2017 (the most recent year measured), marking a score of 2.9 out of a maximum of 6.

This is a cause for concern, especially given the financial impact of coronavirus. Taxes are only one aspect of public administration, but one of vital importance. The World Bank classifies countries with a tax-to-GDP ratio of less than 15% as financially risky, but the functioning of many tax departments is hampered by overly complex systems, poor infrastructure and poor management.

Huawei’s digital tax solution reduces the difficulties faced by tax departments by reducing administrative costs, ensuring availability, improving the efficiency and quality of services, expanding the tax base and, ultimately, increasing revenue. The product offers higher bandwidth, shorter delays and more connections thanks to simplified architecture, accessible devices, agile and open systems and intelligent software for operations and maintenance.

The solution allows:

  • More dynamic operations through strong, simplified and intelligent network connections.

  • Huawei Cloud Stack’s – secure and reliable hybrid cloud.

  • Intelligent computing and artificial intelligence through Huawei’s Kunpeng, Ascend and x86 processors.

  • Intelligent data storage by combining state-of-the-art storage technologies, big data, database and artificial intelligence to extract every bit of value from a single byte of data.

Ways to improve the customs regime

Customs is another sector that needs assistance. Again, World Bank figures show that the average efficiency of customs systems has remained constant over the last decade, with a score of only 4.2 out of 7 globally. Only four countries or regions – Finland, Hong Kong, Singapore and the United Arab Emirates – have a score above six and most developing countries have a score of three or less. Countries are hampered by the inefficiency of physical processing, the need for manual inspection, the cost of logistics and infrastructure. By operating a strict customs regime, countries open themselves to smuggling, increasing crime and financial instability.

Huawei’s smart customs entry system enhances and protects a country’s customs operations in several ways. By facilitating paperless customs clearance, customs areas can avoid queues of cars and trucks that are caused by the need for customs personnel to check vehicles. Higher system efficiency can reduce total operating costs. The smart gate system also allows customs areas to operate in a much safer way.

The system includes a range of state-of-the-art products, being designed with modern customs in mind. The intelligent iGate cloud integrated management platform and front-end facilities, which include centralized monitoring, operation and maintenance, can connect to existing customs surveillance platforms. There is a multi-stage data verification process as vehicles pass through a customs gate, ensuring that agents are warned in advance of any breaches of the law. Video surveillance is performed by Huawei CloudIVS Video Cloud Platform and a suite of artificial intelligence cameras.

The global flow of goods is essential for the health of our economies and our financial security. However, the pandemic has affected every aspect of our lives and new and innovative solutions are needed to handle goods in a safe but cost-effective way.

Building digital public services for the next decade

We have created an ecosystem of top industry partners, including high-tech start-ups, established companies, universities and research institutes. Together, these partners provide the necessary skills and knowledge, which means we can produce the best smart city solutions in the classroom. Only by fully capitalizing on this collective intelligence and the experience of ecosystem partners will we build smart cities that will bring added value to all.

These two solutions represent only a small part of the smart city services that Huawei offers. Several opportunities for digital transformation were discussed at the fifth edition of HUAWEI CONNECT, from September 23-26, 2020 in Shanghai. Global thinking leaders, business elites, technology experts, start-ups, ecosystem partners, application service providers and developers shared their visions of the technology industry landscape at this annual event.