Global Call Center AI Market to grow by $1.90 bn, CAGR of 22.40% 2021-2025, driven by AI-based virtual assistant and chatbots.
The global call center AI market is anticipated to grow at a CAGR of 22.40% during the forecast period 2021-2025. This market is driven by the rising demand for AI-based intelligent virtual assistants and chatbots, and the presence of a large number of call centers. Organizations are increasingly using AI to provide enhanced customer support services, which is one of the primary reasons driving the call center AI market growth.
The call center AI market is segmented by end-user and geographical landscape. The end-user segment is divided into BFSI, retail and e-commerce, IT and telecom, media and entertainment, and others. The geographical landscape is divided into North America, APAC, Europe, South America, and MEA.
The report includes a comprehensive market and vendor landscape in addition to an analysis of the key vendors. Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc. are some of the leading vendors in the call center AI market.
Technavio’s market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
The global call center AI market is highly competitive and is expected to witness significant growth during the forecast period. Vendors are continuously investing in product development and innovation to gain a competitive edge in the market. They are also offering a range of services and solutions to meet the changing needs of customers. The vendors are also focusing on expanding their presence in the global market by entering into strategic partnerships with other vendors.
The call center AI market is expected to benefit from the increasing demand for AI-based customer support services and the presence of a large number of call centers. The vendors are also focusing on developing innovative solutions to meet the changing needs of customers. The vendors are also focusing on expanding their presence in the global market by entering into strategic partnerships with other vendors.
The report provides an in-depth analysis of the competitive landscape, including detailed profiles of the top vendors in the market. It also provides information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
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