Cluj, Sibiu and Brașov, the cities that take care of the nerves and the time of the citizens: why Bucharest is not in the top

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When you think about your nerves and your time, you inevitably go with the thought that you should solve your affairs at state institutions very quickly. It is called, in official terms, e-government, and cities such as Cluj, Sibiu and Brasov lead this top. Bucharest is not on the podium.

E-government means digital solutions for the inhabitants of a city. In other words, there is no need to go to a headquarters or counter for anything minor that can be solved remotely. It is true that the pandemic has accelerated these processes, but it is not the same everywhere.

Thus, Cluj-Napoca, Sibiu and Brașov are the cities with the best e-government services offered to citizens, according to a study conducted by Babeș-Bolyai University.

Electronic governance: why Bucharest is not close to Cluj, Sibiu or Brasov

Of all the cities in Romania that take care of the nerves and time of the citizens, there are some such as Cluj-Napoca, Sibiu, Brașov, Buzău and Oradea. It is clear that you would not have expected some to be in this top, but they are very good in this regard.

In short, the authorities there have been able to provide solutions and come up with e-government services for citizens. Bucharest does not even enter the top 10, although only Sector 3 qualifies there, according to the study of the University of Cluj.

At the level of all cities in the country, the top 10 is completed by Câmpulung Moldovenesc, Timișoara, Bucharest Sector 3, Otopeni and Baia Mare, as you can see below:

After the list with the first 10 places ends, Bucharest follows only on the 11th place at national level, Sector 6 – on the 17th place, sector 2 – on the 26th place, all with a score of over 60 from the maximum score of 100 points, according to UBB evaluation. Bucharest’s sectors 4 and 5 do not enter the national top 50, and sector 5 has a score below 50%.

UBB specialists also explained how they conducted this study.

“(…) We have created an evaluation index of online services (mainly front-office services) offered to citizens and companies. With the newly created tool we evaluated the official wb pages of Romanian cities and municipalities. The index has 47 indicators, divided into five categories, each with a certain weight in the final grade: Ergonomics (15%), Content (25%), Online services (25%), Participation and involvement of citizens (20%), Security and protection of personal data (15%). The maximum score that could be obtained is 100. The scores presented should only be understood as a snapshot, which can be influenced by passing factors (for example, a number of cities are in the process of updating sites, which makes , at the time of evaluation, some services are not available). Also, only the functional services were scored when the evaluators visited the site “

Extensive analysis can be found HERE.

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